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Lago West HOA
Portal

Privacy Policy

Learn how Lago West HOA collects, uses, and protects your information.

This Privacy Policy describes how Lago West HOA ("HOA", "we", "us") collects, uses, and protects your personal information when you use this website.

DATA CONTROLLER AND PROCESSOR

Lago West HOA is the data controller responsible for your personal information. The platform operator and hosting provider act as data processors on behalf of the HOA. Example Property Management provides property management services and may process data as directed by the HOA.

INFORMATION WE COLLECT

When you create an account or request owner portal access, we collect:

  • Name and email address (via Clerk authentication)
  • Phone number
  • Property address within Lago West HOA
  • Proof of ownership documentation (deed, mortgage statement, etc.)

    • Our authentication provider (Clerk) automatically collects:

  • IP address for security and fraud prevention
  • Login timestamps and authentication sessions
  • Device information (for multi-device session management)

    • We do not track your browsing behavior, use analytics, or employ advertising cookies.

    HOW WE USE YOUR INFORMATION

    We use the information we collect solely for HOA operations:

  • Verify property ownership and grant owner portal access
  • Provide access to owner-only HOA documents and financial records
  • Post meeting notices as required by Florida Statute 720.303
  • Communicate HOA business (meeting notices, important updates)
  • Maintain security and prevent unauthorized access to owner records
  • Comply with Florida's Homeowner Association Act

    • We do not sell your information, use it for marketing, or share it with third parties except as described in this policy.

    INFORMATION SHARING AND DISCLOSURE

    We share your information with our HOA service providers:

  • Property Management (Example Property Management): To verify ownership and coordinate HOA services
  • Accounting (Vantaca): For financial records and assessment management

    • We use the following third-party technology services:

  • Clerk - Authentication and user management
  • Vercel - Website hosting

    • We may disclose information when required by law, including Florida public records requests (Chapter 119), valid subpoenas or court orders, and to protect the rights and safety of the HOA and its members.

    DATA SECURITY

    We protect your information using industry-standard security measures including encrypted connections (HTTPS/SSL), secure authentication through Clerk (SOC 2 Type II certified), role-based access controls, CSRF protection, and secure file storage with access controls.

    YOUR RIGHTS

    As a property owner, you have the right to:

  • Access your personal information held by the HOA
  • Request correction of inaccurate information
  • Request account deletion (you may lose access to owner-only documents)
  • Access official HOA records as permitted by Florida Statute 720.303

    • COOKIES

    This website uses essential cookies only: authentication cookies (Clerk), CSRF tokens, and session cookies. We do not use advertising, analytics, or tracking cookies.

    DATA RETENTION

    We retain information in accordance with Florida Statute 720.303: meeting notices and minutes permanently, financial records for 7 years, ownership verification documents while you own property, and account information while active or as required by law.

    CHANGES TO THIS POLICY

    We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be communicated via email to registered owners.

    CONTACT

    For questions about this privacy policy or your data, please contact us through the Contact page, or reach Example Property Management at (407) 555-1234 or info@examplepm.com.

    This privacy policy is subject to Florida Statutes Chapter 720 (Homeowner Associations) and Chapter 119 (Public Records).

    Last Updated: April 14, 2026

    This privacy policy is subject to Florida Statutes Chapter 720 (Homeowner Associations) and Chapter 119 (Public Records).